Source Automation will provide a replacement or repair in accordance with the Policy set out in this document. This Policy only sets out the minimum time periods within which Source Automation will offer you a replacement or repair and your rights under the Australian Consumer Law may extend beyond these time periods.
To obtain a replacement or repair please use the warranty form located in our support page to contact us. You will be required to provide proof of purchase from Source Automation. Source Automation needs to be satisfied that the product is faulty, the cause of the fault and that the problem with the goods was not your fault. Source Automation reserves the right to have returned goods assessed within a reasonable time frame by the manufacturer to determine this, including whether the goods are defective or simply require some form of basic troubleshooting.
In most circumstances, faulty goods would have been sold complete with out of the box accessories such as remotes, controllers, power cords, battery chargers and computer connectivity cables. It is a requirement for the fulfillment of refunds, exchanges and replacements that customers have used their best endeavours to return faulty products complete with the out of the box accessories supplied at the time of the original purchase.
Source Automation reserves the right to not provide a remedy in accordance with the Policy where the product has been used predominantly in a commercial or business environment or for commercial or business purposes and Source Automation has not, prior to purchase, expressly advised that the product is designed for that environment or purpose. In such circumstances, you may still have the rights against Source Automation under the Australian Consumer Law.
To obtain a replacement or repair the faulty product must all accessories included that was in the box and was purchased within the manufacture warranty of 3 years.